Returns & Refunds Policy

To start a return, you must email us at info@refstech.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request

a return.

To be eligible for a return, your item must be in the same condition that you received it,

unworn/unused, with tags, and in its original packaging.

Please include a note within the package with your name and order number or we cannot process

your return.

Unfortunately, we are unable to exchange items. You’ll need to return the item for a refund, and

place a new order for the item/size you require.

RETURNS ADDRESS: Flat 6, 97 Palmerston Road, Portsmouth, PO5 3PR, UK.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged

or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned.

Items personalised with any badge cannot be returned. This is a personalised product.

We will not accept returns if the item has been used or if the label has been removed. All returns are

subject to inspection.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/reduced items or gift cards.

Return Postage

Please note that we are not responsible for return postage other than for incorrect or faulty items.

Please apply the correct postage as we will not be held responsible for parcels that fail to reach us.

We recommend that you use a tracked service to send us a return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know via email if the

refund was approved or not. If approved, you’ll be automatically refunded on your original payment

method. Please be advised it can take up to 5 working days for refunds to be processed.

Due to security reasons, a refund can only be sent to the original payment method.